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Developing and understanding different methods of tackling problems is an essential career skill. Problem Solving, Third Edition teaches readers how to become a problem solver, a valuable and highly sought person in today's complicated workforce. This new edition illustrates the difference between scientific and creative problem-solving techniques and outlines a five-step approach to dealing with dilemmas that students can apply to almost any situation. A new appendix of helpful Web sites has been added as well as true-or-false quizzes in each chapter.