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Developing professional habits and manners is more important now than ever before. Professional Ethics and Etiquette, Third Edition demonstrates how a professional is characterized not only by his or her technical skills, but also by the way in which he or she interacts with others. This new edition shows students how to determine different personality types (including their own) and how cultivating qualities such as fairness, attentiveness, modesty, and mutual respect in communication leads to productive and professional relationships. New to this edition are true-or-false quizzes in every chapter as well as a new appendix of helpful Web sites.